> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiceaiwrapper.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Fixes for common connection and tool problems.

> **The connect window says the request has expired**
>
> Connection requests are short-lived. Close the window and click **Connect** again in the AI app.

> **The connect page says I'm not in an organization**
>
> You need to be a member of at least one organization. Create one in the
> VoiceAIWrapper app, or ask an admin to invite you, then connect again.

> **The AI app works in the wrong organization**
>
> Ask "Which VoiceAIWrapper account am I connected as?" to check. To switch,
> connect again from the AI app and choose the other organization. The old
> connection ends automatically.

> **Tools stopped working and ask me to connect again**
>
> The connection ended. This happens when someone disconnects it in **Connected
> apps**, you reset your password, you were removed from the organization, or
> you didn't use it for 30 days. Connect again from the AI app.

> **Claude Code, Cursor or another MCP client can't sign in**
>
> Only ChatGPT and Claude (claude.ai, Desktop and mobile) are accepted today.
> See [Other MCP clients](/documentation/mcp/authentication.md#other-mcp-clients).

> **I can't find VoiceAIWrapper in Claude's connectors**
>
> Search for it under **Settings → Connectors → Browse connectors**. On Team and
> Enterprise plans, ask an owner to allow it for your organization.

> **The build is taking a long time**
>
> Builds usually take a minute or two. Ask the AI app to check the build again.
> If it reports that the build failed, ask it to try again; the build picks up
> where it stopped and never creates a second agent.

> **The agent was built but my website wasn't read**
>
> Some sites block automated reading. The agent was built from the details you
> gave. Review its instructions in the VoiceAIWrapper app, or ask the AI app to
> update them.

> **My widget is on the site but visitors can't use it**
>
> Your plan doesn't include web widgets yet. The widget starts taking visitors
> once it does. Check with "What's left to set up?"

> **My agent doesn't answer calls**
>
> Ask "What's left to set up for this agent?". The usual causes are no connected
> phone number or no credits. For an outbound agent, calls only start from a
> campaign in the VoiceAIWrapper app.

> **I can't find a call's transcript or the caller's number**
>
> These are never shared with AI apps. Open the call in the VoiceAIWrapper app.

Still stuck? Contact support and include the 8-character ref from any "Something went wrong" message.


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